Complaint mechanism

Project promoters can apply against the course of action of the FO in project administration via a written complaint, within 15 working days of the moment the project promoter provably learned about the course of action from a written notification.

Generally, project promoters solve their complaints (objections) with the FO and address them to the FO´s complaint committee (board of trustees of the OSF Prague). The board deals with it in the first instance and verifies/examines it within 10 working days from the reception of the complaint and informs the Promoter on the outcome and potential adopted measures (within 5 working days of the end of the verification). In well-founded cases when the examination is more complex, the deadline for verification/examination is extended by 5 working days.

In the situation that the Promoter is not content with the processing of the complaint by the subject of the first instance, he/she applies to the FMO, which verifies/examines the complaint within 10 working days of receipt of the complaint. The FMO will receive from the complaint committee information on the process and result of dealing with the complaint on his/her part or any further material relevant in this matter. The FMO informs the PP of the result and potential adopted measures within 5 working days of the end of the verification.

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